IT Support Technician

IT Support Technician 

Working within the educational sector, my client is seeking an IT Technician with relevant expereince to join a well established and highly reputable college within Greater London.

Job Purpose

To provide a fast and responsive local IT support service to the team which is consistent and compliant within the IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.

Key Result areas

• To provide an excellent IT service and support to all students and staff at the college
• Ensuring a technical infrastructure which is compliant and consistent with the college IT Policy
• Supporting the IT team on the implementation of technical projects

Essential criteria  

• Highly organised and focused in delivering a fast and high-quality support service
• Excellent administrative skills and experience in managing their own work-plan
• Good written and verbal communication skills
• Good customer facing skills
• Experience of supporting Windows 10/11 and Microsoft office applications
• A highly competent working knowledge of  Macs
• An understanding of TCP IP protocols
• Experience with printer management
• Experience with Office 365 administration tasks
• 2 or more years’ experience working in a similar role
• Experience of Active Directory user account management
   

Desirable criteria 

• 1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
• Technical qualifications would be helpful but not essential, full training will be provided
• Knowledge of patch management
• Knowledge of VOIP phones

Accountabilities  

• To provide 1st and 2nd line support to all staff in the respective college and escalate calls where necessary
• To ensure that all college infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame
• To set-up college staff on desk-tops, laptops, phones, MACs
• To actively use and review the IT Helpdesk system to ensure that all college issues are logged and prioritised
• To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
• To liaise with the college business system super-users to deploy systems/software across college users
• To perform local IT tasks related to project or service affecting work (eg network line failover procedures)
• To maintain local records of user signed IT Policies and Acceptable Usage Policy
• Additional sector College support may be required as a temporary measure

If you have the relevant experience and want to start working for a team where you will be acknowledged immediately and able to work to your own schedule then please apply today.

Please be aware that due to the nature of the working environment a DBS check will need to be put in to place should you be succesful.